Privacy policy
Aurahaus we operates the website aurahaus.shop. This Privacy Policy explains how we collect, use, and protect your information when you visit our Site or place an order with us.
By using our Site, you agree to the collection and use of information in accordance with this policy.
## 1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, WhatsApp number, email address, shipping/billing address, and payment details when you place an order or contact us.
- Order Information: Products viewed, purchased, or added to cart.
- Technical Information: IP address, browser type, device information, and browsing behavior on our Site (via cookies and similar technologies).
- Communication Data: Messages you send us via WhatsApp, email, or our contact form.
## 2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Communicate with you about your order status, offers, and updates
- Respond to customer service requests
- Improve our Site, products, and customer experience
- Run marketing and advertising campaigns (including via Meta/Facebook/Instagram ads)
- Prevent fraud and ensure security of transactions
## 3. Sharing of Information
We do not sell your personal information to third parties. We may share your information with: - Service providers who help us operate our business (payment processors, delivery/courier partners, hosting providers like Shopify)
- Meta Platforms (Facebook/Instagram) for advertising and analytics purposes, in accordance with their privacy policies
- Law enforcement or authorities , if required by law
## 4. Cookies
Our Site may use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and personalize content/ads. You can choose to disable cookies through your browser settings, though this may affect Site functionality.
## 5. WhatsApp Communication
If you contact us or place an order via WhatsApp, we collect and store your phone number and chat history to process your order and provide customer support. We will not use your WhatsApp number for unsolicited marketing without your consent.
## 6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
## 7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
## 8. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your personal information
- Withdraw consent for marketing communications at any time
To exercise these rights, contact us using the details below.
## 9. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
## 10. Children's Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
## 11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
## 12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: aurahaus07@gmail.com
- WhatsApp: 7433868943
- Website: aurahaus.shop